CaptionCall® is a revolutionary new telephone and service for anyone who has trouble hearing on the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service among them – it doesn’t have to limit the quality of your phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family, and colleagues.


Similar to captioned television, CaptionCall uses advanced technology and a communications assistant to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always. Plus, CaptionCall offers exceptional sound quality with audio and frequency settings that can be customized to each person's hearing loss.


The best part? There is no cost for those with a certified hearing loss! Contact us today to schedule your FREE hearing evaluation to see if you are eligible for this complimentary phone and service. With CaptionCall, you'll be hearing on the phone again with ease. You'll even receive free delivery, installation, and in-home training!

how captioncall works

captioncall mobile

CaptionCall Mobile enables people with hearing loss to make and receive captioned telephone calls from their iPad — so you understand every word of every call, everywhere. The CaptionCall Mobile application is FREE and available in the Apple App Store to download. Call us to get your CaptionCall Mobile number today!

phone features

This state-of-the-art yet surprisingly simple telephone empowers you to communicate more confidently with friends, family, or coworkers. With the CaptionCall phone, you’ll enjoy:

  • Large text: The 7" screen with adjustable text sizes makes it easy to read every word of every call.
  • Location flexibility: You can set up your phone using a wired or wireless internet connection.
  • Touch to call: Make calls quickly and easily with a simple touch of the screen.
  • Saved conversations: You can choose to save the captioning from conversations for later review.
  • Customizable audio: Easily adjust ringer and handset volume to your personal preference. Going even further, you can also customize frequency amplification to match with your unique hearing loss.
  • Saved volume settings: Volume settings can be customized and saved to provide the best experience on every call.
  • Telecoil loop connection: For use with hearing aids that have a telecom option.
  • Secure captioning: You will enjoy a safe, encrypted, FCC-regulated transcription process.
  • Mute Button: You can mute outgoing audio.
  • Visual Ringer: The CaptionCall phone screen can flash when the phone is ringing, making it easier to detect when you are getting a call.

how can this be free?

As a provision of the Americans with Disabilities Act of 1990, the Federal Communications Commission (FCC) established a fund that gives individuals with hearing loss access to captioned telephone service at no cost. CaptionCall is an FCC-authorized captioned telephone service provider and is compensated by the FCC for providing the captioning service at no cost to the end-user. The CaptionCall phone is not covered by the FCC fund, but is provided by CaptionCall so that eligible individuals may have access to the captioned telephone service. There is no cost for qualified individuals to participate in this federal program.